The piece is on a two-year warranty. It was delivered to my residence on 11th August and your representative familiarized me with its settings and operations. On 03rd Septemberwater started dripping from the fridge continuously. Your technician came home, undertook repairs and guaranteed no further trouble, but the problem resumed a week later.
An open letter of dissatisfaction After going through this routine it was determined that there was an issue with the motherboard. I have to tell you that I was not surprised because I did my own research on it before calling and found out that this was a design issue with the model of laptop that I had purchased.
I was asked to send it in for repair under warranty and was told that it would take about a week to get the repairs done. I received the box to ship it a few days later and packaged the laptop following the instructions provided with no visible damage. A few days later I received an email stating that your company needed to speak to me about the laptop.
I requested that they send me pictures of it so I could see what I had missed. When I received the pictures I was horrified to find that it appeared that my laptop had been dropped and that the edge of it was smashed in. They stated that the box was not damaged and that no one would have dropped it at the service center and if they did drop it they would have said that they did.
I told them that I had some identifying stickers on it and that I would like a larger picture of it so I could verify that it was actually my laptop to begin with. They told me that they had done their part in taking the limited pictures that they took and that they would not send me anymore.
Well I hope that you can see how this began a frustrating chain of events. I asked once again to have more pictures sent to me to verify that it was actually my laptop and was once again told that he could not do that.
I asked to speak to a manager above him and he told me that I could not talk to him. He told me that I could not talk to the service center about the laptop either. Essentially I was put in a loop to nowhere. Frustrated with this department, I attempted to call outside of this section of your company.
I first called customer support and was transferred to tech support, then to someone in customer support again, then to someone named Debbie, then to someone named Robert, then to someone named Shahana, then to someone named Vijay and finally to someone who we will call Steve.
This process took 97 minutes out of my life. My conversation with him was informative in many ways. He told me that my laptop had been shipped to California, but he could not tell me whether or not it had gone to an actual HP repair facility or a third party provider of repairs. He told me that the images that I received of my laptop and the damage were taken within 24 hours of receipt, there is no other timeline information and that this is within the limit of the policies and procedures.
This seems like an awfully high number for a facility that is supposed to have strict procedures and guidelines in place to prevent this.
I assume that these are the same procedures and guidelines in place to prevent the damaging of customer computers at these facilities.
He told me that HP has taken a special interest in these types of customer complaints as they have seen a dramatic increase recently and that all such cases have to be reviewed by a higher level manager. This would explain the more than a week delay that I am to expect in hearing any sort of resolution.
He told me that While I can only speculate on what is really going on, I would highly suggest that you place these service centers under the looking glass to see if policies are being followed or if your company and customers are being taken advantage of.
This would hold especially true with third party providers.
I would love a response either by phone or email to this as I feel that regardless of the outcome the process should be discussed. I have been a devoted HP user and hope to continue to be, but feel as though this current situation may affect my recommendations and choices in the future.
I thank you for reading this and hope that we can come to a resolution.Inquiring about Sample authorization letter or free sample authorization letter? To get knowledge about writing authorization letters first you will have to learn the basic tips to write authorization letter of professional quality.
As a long time customer with Gen Appliances, this is the first time I have had to write a letter of complaint. However, I feel like it is a problem that can easily be handled and resolved. Besides a defective machine, some customer service issues have come up that also need to be addressed.
When you write this kind of letter, try your best to describe your problem and the outcome you want and ask for a response within a reasonable time. There are a number of types of business letters in English. Accomplished speakers of English also need to be able to write the following types of business letters to be successful in business.
Begin with a clear understanding of business letter writing basics. Once you've understood basic layout. Aug 03, · Customer Dissatisfaction: The Fine Art Of The Funny Complaint Anthony Matthews is a master of the consumer complaint, writing and collecting .
Some complaints are pretty simple and you can get them across easily, but others may involve a long history of problems that have led up to the moment you decided to write your strongly worded letter.